Sodexo Inc. Porter/Bell person in Washington, District Of Columbia
The Porter/Bell Person is responsible for expediting a guest s arrival at the client s premises by transporting baggage and ensuring the guest s experience is smooth for arrivals, during their stay and departures. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.
Escorts guests and carries baggage for hand or hand-truck to waiting or baggage room or vehicle.
Performs related services, such as calling taxicabs, directing persons to ticket windows and restrooms, and assists handicapped passengers upon their arrival or departure.
Arranges for outgoing freight, express or other mail shipments and prepares all mailing tags/records.
Computes charges for mail and shipping services and forwards information to the bookkeeping department for billing per Sodexho policy and procedures.
Arranges and keeps a log of cleaning, laundering and repair of guest s clothing and other items.
Sets up sample rooms for personnel.
Maintain clean lobbies or entrance areas for travelers or guests.
Assist physically challenged travelers and other guests with special needs.
Assists in unpacking, arranging and packing merchandise and related services as requested by guests.
May set up display tables, racks or shelves.
Complies with all company safety and risk management policies and procedures
Reports all accidents and injuries in a timely manner.
Participates in regular safety meetings, safety training and hazard assessments.
Applies all applicable OSHA and related local safety requirements to all assigned work Performs all work in accordance with established safety procedures.
Attends training programs (classroom and virtual) as designated.
May perform other duties and responsibilities as assigned.
High School diploma, GED or equivalent experience.
1 to 2 years of related work experience.
Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.
Ability to maintain a positive attitude.
Ability to communicate with co-workers and other departments with professionalism and respect.
Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
Ability to provide clear directions and respond accordingly to employees.
Ability to use all relevant electronic and communication devices.
Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.
Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance.
Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.
Ability to work a flexible schedule.
Must comply with any dress code requirements.
Must be able to work nights, weekends and some holidays.
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
/Working Conditions (may add additional conditions specific to defined work location):/
Generally in an indoor setting; however, may participate in outside activities and events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.
Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.
Responsible for the set up of meeting rooms as per the Banquet Event Orders and ensure that the meeting rooms, public space and storage areas are kept clean and organized, using the Local Standard Operating Procedures.
Conference/Meeting Room Set Ups:
Set meeting rooms and public spaces with tables, chairs, and all other equipment per the requirements of the event specifications.
Be thoroughly familiar with the location of all meeting rooms and related areas and the various types of workable set-ups and set up and break down rooms as assigned.
Move equipment between meeting and storage areas based upon business flow.
Handle multiple meetings daily (includes some evening and occasional weekend work).
Coordinate the receipt and handle the delivery of client materials; rented equipment and decor; and all other supplies to/from loading dock, storage areas, and meeting rooms as requested.
Assist food service team with stations, table set-up, and breakdown as required.
Assist with on-site requests for meeting supplies.
Anticipate needs of conferees and be proactive solving upcoming challenges, i.e. late groups, increased attendees, and on site changes.
Ensure that meeting room configuration changes are communicated as needed to other team members and support departments, as well as to customer service representatives, to update database information.
Perform daily room checks as per the checklist including ensuring that the all aspects of the facilities are in proper working order prior to the guest arrival.
Service/freshen meeting rooms during breaks.
Open and close airwalls between conference rooms, as needed for daily schedules.
Maintains all storerooms in a consistently organized, orderly fashion
Secures equipment from theft or loss by following all security procedures, and safe from damages by following proper handling procedures.
Provide back up support to other team members.
Maintain a good understanding of the Sodexo Conferencing organization, services, and Local Standard Operating Procedures.
Work safely and maintain a safe environment, for fellow team members and conference center guests, when moving and placing equipment, ensuring all safety standards and fire regulations are maintained.
Conference/Meeting Room Public Space Maintenance:
Maintain general cleanliness of Conference/Meeting Room facilities on a daily basis (meeting rooms; public space; restrooms; storerooms) during operating business hours.
Report all other cleaning needs to Event Operations leadership team.
Additional duties vary from cleaning walls & furniture, floors, and storage areas.
Remove trash and recycling from meeting/storage areas
Ensure effective communication to support departments
Client and Customer Satisfaction:
Ensures effective communication to support departments
Provide value added services and resources to the client.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular time and attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the conference center. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Conference Center facilities. Employees who violate Conference Center rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Specific Job Knowledge, Skills and Abilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language used in the workplace.
Requires exceptional professional, business-communication skills, in English, both verbal and written.
Knowledge of safe lifting and moving practices
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding time management and organizational skills.
Must possess basic computer and Internet skills.
Must be able to walk and stand up to 12 hours per day. Length of time of these tasks may vary from day to day and task to task.
Must be able to safely lift up to 50 lbs. regularly.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Requires wearing an earpiece with company-issued communication devices
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have manual dexterity to be able to operate audio visual equipment such as computers, projectors, telephones and cables; storage carts and dollies, and other office equipment as needed.
High school or equivalent education recommended.
Hotel or conference center experience preferred.
Licenses or Certificates
Attire and Grooming
All employees must maintain a neat, clean and well-groomed appearance and maintain proper attire per company standards.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact SodexoFrontlineApplicationSupport.USA@sodexo.com for assistance. For more information about our commitment to equal employment opportunity, please click here.