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Sodexo Manager 4, Regional Operations Support - General Manager Food in SPOKANE, Washington

Unit Description

Work for a company that cares for its people and offers opportunities for personal growth.

The Manager 4, Regional Operations Support (ROSI General Manager 4) will provide food operations support in a hospital setting in the greater Washington state region . As a Regional Operations Support Manager you will lead a team to excellence with patient services and retail by providing leadership, training and execution of Sodexo programs.

This position may last up to 12 months and requires travel with overnight stays within Washington state and may include other parts of West Coast area.

We are looking for candidates who will:

  • have oversight of day-to-day operations of all food operations

  • deliver high quality food service

  • achieve company and client financial targets and goals

  • develop and maintain client and customer relationships

  • develop strategic plans

  • create a positive environment

  • ensure Sodexo Standards are met.

The ideal candidate:

  • has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively

  • has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service

  • can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed

  • can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (TMC), and is proficient in computer skills and report management experience.

  • has prior experience in a healthcare setting preferred

Learn more about

Not the job for you?

We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States..

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Position Summary

The Manager 4, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are: Predictable, Reliable, and Repeatable.

Primary Responsibilities:

Client / Customer Service - 20%

§ Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

§ Effectively partners with client and Sodexo stakeholders to drive successful outcomes.

§ Complies with all client policies and procedures.

§ Identify areas for growth and increase Sodexo presence at the client; introduce new services not currently in use with client

§ Aligning strategy for Sodexo and the client to provide insight into and performance outcomes

Operational Excellence - 20%

§ Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§ Creates and drives a strategy for effective deployment of programs that embeds and ensures Sodexo standardized processes are in place.

§ Creates a continuous quality improvement culture that drives operational efficiencies.

§ Drives change and creates a culture where change is embraced and operationalized.

§ Brings innovation to client organization through deployment of Sodexo programs and brand.

§ Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

§ Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

§ Accountable for effective utilization of labor resources.

§ Analyze financial data to drive improved financial outcomes

§ Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

§ Effective risk management by ensuring consistent regulatory and legal compliance.

§ Compliance with supply chain management requirements and seeking opportunities to obtain greater profit margins and decreasing raw material cost.

§ Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.

§ Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§ Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§ Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety - 20%

§ Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§ Behaviors include: Working as a team for safety

§ Communicating Effectively for Safety

§ Managing Safety Risks

§ Optimizing Human and Environmental Factors

§ Recognizing, respond and reporting incidents

§ Adherence to all operational safety practices and protocols

§ Drives a safety culture throughout the team

Talent - 20%

§ Effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§ Leads a culture of continuous learning and development for self and those within the unit assigned.

§ Develops rigorous plans to continually enhance employee engagement and recognition

20%

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant filed or equivalent work experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer

Location US-WA-SPOKANE

System ID 88812

Relocation Type No

Employment Status Full-Time

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