Sodexo Linen/Laundry Worker at Henry J Carter Hospital $18.33/hr in ROOSEVELT ISLAND, New York
Linen Distribution Position Job Description
(Job duties may vary depending on location)
Requires the ability to successfully follow directions, work independently, and without Supervision.
Must be able to push linen carts weighting up to 700 pounds.
Must be able to read, write and speak English.
Must have reliable transportation.
Must be able to work weekends, holidays and overtime (as required).
Essential Primary Functions:
Provides the highest quality of customer service at all times.
Accurately inventories and distributes clean linen on all designated Units/Departments linen carts on schedule according to procedures.
Records on daily inventory sheets the daily usage for each Units/Departments.
Inspects clean linen for possible stains, rips, tears, or other unacceptable qualities before delivery.
Empties and consolidates linen delivery carts at designated times throughout the day or as needed in order to provide empty carts for soil linen pick up.
Collects soil linen in all designated Units/Departments on schedule according to procedures.
Gathers Reject Linen at least once a week from all Units/Departments to be returned to the plant.
Informs the Supervisor or Manager when inventory levels are inadequately high or low, when assignments are incomplete, or of any irregularities in service.
Complies with all Safety rules and regulations.
Wears assigned uniform daily.
Must follow all company and regulatory policies.
Must follow all verbal and written instructions given by Supervisor and/or Manager.
Maintain clean and orderly linen room at all times. This includes but not limited to:
Straightening linen on shelves
Consolidating and/or emptying linen delivery carts
Disposing of accumulated trash on a daily basis
Sweep linen room floor
No food or drink allowed in the linen room
No distasteful, derogatory, or racial paraphernalia to be posted or placed in the linen room.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran Employer
The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Specialist may be required to record and document various client interactions for management follow-up, provide administrative duties for the front desk, guest services and similar facilities or locations . The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.
Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party, operating paging system, recording recurring problem areas.
Provides immediate assistance to customers as requested.
Maintains a method to document, track and research customer calls, data input, room inventory, etc
Shares recurrent problems identified by customer input.
Reviews statistics and trends with appropriate personnel.
May respond to e-mail inquiries.
May send written communications in response to customer comment forms.
Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
Answers inquiries pertaining to hotel services, shopping, dining, and entertainment.
Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations.
Provides travel directions.
May fulfill special service requests on an as needed basis. Multi-tasks and performs administrative duties as required.
Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
Reports all accidents and injuries in a timely manner.
Complies with all company safety and risk management policies and procedures.
Participates in regular safety meetings, safety training and hazard assessments.
Attends training programs (classroom and virtual) as designated.
May perform other duties and responsibilities as assigned; such as issue room keys, receive and transmit mail, etc
Qualifications & Requirements
Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance.
Maintains a positive attitude.
Ability to work a flexible schedule helpful.
Must comply with any dress code requirements.
Must be able to work nights, weekends and some holidays.
Attends work and shows up for scheduled shift on time with satisfactory regularity.
High School diploma, GED, or equivalent experience.
0 to 2 years related experience.
Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
Ability to communicate with co-workers and other departments with professionalism and respect.
Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
Must have basic phone and computer skills (email, texting, etc.).
Good attention to detail.
Ability to work well under pressure.
Excellent oral and written communication skills.
Excellent management and organizational skills.
Ability to work well alone and in a team.
Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
Working Conditions (may add additional conditions specific to defined work location):
Generally in an indoor setting; however, may supervise outside activities and events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Job Locations US-NY-ROOSEVELT ISLAND
System ID 590659
Employment Status Temporary
Unit Name HENRY J. CARTER SPECIALTY HOSP
Unit Contact Stefanie Mazlish
Target Hourly Rate 18.33