Sodexo Inc. General Manager 3 - Environmental Services / Custodial in PROVIDENCE, Rhode Island

Unit Description

Sodexo is hiring an General Manager 3/Director of Environmental Services at The Miriam Hospital located in Providence, Rhode Island. This private, 247 bed hospital is a major teaching affiliate of The Warren Alpert Medical School of Brown University and is committed to being at the forefront of medical research.

In this Sr. Management role, you will lead a team of approximately 90 hospital employees and 2 Sodexo Operations Managers. We are seeking candidates that have a passion for driving and improving the patient experience.

Our ideal candidate will have prior Director level experience in Environmental Services/Housekeeping with direct Manager reports and front-line staff. Seeking demonstrated expert knowledge in the following areas:

  • Strategic thinker to connect best practice solutions to pro-actively serve client challenges

  • Ability to drive and execute processes

  • Strong financial acumen

  • Ability to support and build relationships with clients, employees and the local community

  • Keen awareness of employee performance management and development

  • Strong interpersonal communication skills and ability to interact successfully from front-line to C-suite

  • Prior Sodexo experience is a plus


Sodexo offers you a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.

Do you have the drive and determination to take this account to the world class level?

If so, then we would love to hear from you!

Position Summary

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.

Key Duties

  • Establishes safe work environment for clients/ customers/staff.

  • Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement

  • Fully implement and adhere to the Sodexo Clients for Life process

  • Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.

  • Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.

  • Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements

  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

  • Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.

  • Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions

  • Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership

  • Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 77738

Category Environmental Services / Custodial

Relocation Type No

Employment Status Full-Time