Sodexo Inc. Catering Service Worker in New York, New York

Description/Job Summary

Job Overview:

The Catering Service Worker will organize, set up and deliver requested catering services to specific requested location or conference room. Provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer s expectations. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

  • Checks Catering ordering website, to review requested customer services to be delivered, food and services needed, dates and times.

  • Organizes each delivery timely, setting up all non-perishable items needed in advance.

  • Distributes needed food preparation requirements to each food department in advance.

  • Delivers requested food and beverage to the delivery location, setting up all food and beverage in a professional appearance and logical manner, ensuring all condiments and service ware are available as needed.

  • Ensures all services are cleaned up at the end of the meeting or requested pick-up time.

  • Ensures availability of any specialty linen, china and rental needs in advance.

  • Maintains organization of all daily and weekly services and associated needs, and communications with customers.

  • Maintains a clean and organized working environment and professional appearance.

  • Finalizes catering invoices and billing pertaining to delivered services.

  • May serve as a point of contact for the customers, booking catering, answering questions and potential planning for future service needs.

  • May assist with stocking food inventory.

  • May carry and distribute supplies and equipment.

  • May assist others in the preparation of foods and properly store food.

  • May be asked to respond to complaints regarding food or service.

  • May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots and pans.

  • Attends all allergy and foodborne illness in-service training.

  • Complies with all Sodexo HACCP policies and procedures.

  • Reports all accidents and injuries in a timely manner.

  • Complies with all company safety and risk management policies and procedures.

  • Participates in regular safety meetings, safety training and hazard assessments.

  • Attends training programs (classroom and virtual) as designated.

  • May perform other duties and responsibilities as assigned.

/Job Qualifications:/

/Experience/Knowledge:/

  • High School diploma, GED, or equivalent experience.

  • 0 to 1 year related experience.

  • /Skills/Aptitude:/*

  • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

  • Ability to maintain a positive attitude.

  • Ability to communicate with co-workers and other departments with professionalism and respect.

  • Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.

  • Ability to use a computer.

  • Listens carefully to their customers orders, explains drink and food items, and makes menu recommendations.

/License/Qualifications/

Certifications: None.

/General Qualifications:/

  • Willingness to be open to learning and growing.

  • Maturity of judgment and behavior.

  • Maintains high standards for work areas and appearance.

  • Maintains a positive attitude.

  • Ability to work a flexible schedule helpful.

  • Must comply with any dress code requirements.

  • Must be able to work nights, weekends and some holidays.

  • Attends work and shows up for scheduled shift on time with satisfactory regularity.

/Physical Requirements:/

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

  • Significant walking or other means of mobility.

  • Ability to work in a standing position for long periods of time (up to 8 hours).

  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

/Working Conditions (may add additional conditions specific to defined work location):/

  • Generally in an indoor setting; however, may supervise outside activities and events.

  • Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

  • While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

  • The noise level in the work environment is usually moderate to loud.

  • Details*

Morning Catering Staff Tasks

Attends morning group meeting

Preps morning coffee/beverage service and carts

Reviews same day orders and contacts vendors with any issues

Delivers breakfast service

Inventories milk and coordinates delivery

Stocks pantries and candy dispensers

Cleans assigned pantries

Preps lunch beverage service and carts

Works with food vendors and delivers lunch service

Works and contacts food vendors to review next day s order

Inventories and orders the pantry supplies

Maintains and organizes the kitchen supplies

Cleans and maintains china service

Cleans and maintains pantry equipment

Reports all equipment issues to proper vendors

Cleans pantry refrigerators

*must be able to lift 50 pounds

Afternoon Catering Staff Tasks

Attends afternoon group meeting

Stocks pantries

Works and contacts food vendors to review next day s orders

Deliveries lunch service

Preps PM snack and beverage service and carts

Works with food vendors and delivers PM snacks

Preps leftover food for pick-up

Creates daily service schedule for next day

Preps carts for next day service

Assists with reception service

Clears all conference rooms at the end of the workday

Cleans and preps service kitchens for next day

Pre-sets all china/catering service for next day

Cleans and maintains pantry equipment

Reports all equipment issues to proper vendors

Cleans pantry refrigerators

*must be able to lift 50 pounds

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact SodexoFrontlineApplicationSupport.USA@sodexo.com for assistance. For more information about our commitment to equal employment opportunity, please click here.