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Sodexo Inc. Food Operations Manager 3 in NEW PALTZ, New York

Unit Description

S odexo is seeking a Food Operations Manager 3 for SUNY New Paltz in New Paltz, NY.

The State University of New York at New Paltz, known as SUNY New Paltz for short, is a large public college in New Paltz, New York. It traces its origins to the New Paltz Classical School, a secondary institution founded in 1828 and reorganized as an academy in 1833. The college is one of only four SUNY institutions in the New York metropolitan area.

Sodexo Dining Services on the campus of SUNY New Paltz is seeking a Director of Operations for all of campus dining. This position reports to the General Manager (GM) and fills in for the GM as needed. SUNY New Paltz has a managed volume of $14M+ annually. The Director of Operations will provide the overall guidance and support for a high volume retail, residential dining and catering program. This role is heavily focused on service, training, client relations, financials, safety, union management and human resources for a team of 12 salaried managers and over 150 hourly employees. New Paltz also employs over 100 student workers on a semester basis.

The best qualified candidate will have the following:

  • College/University Retail, Resident Dining & Catering Management experience

  • Experience training and leading a large management staff (union experience a plus)

  • Experience with purchasing, food/labor costs and managing budgets

  • Experience with food and physical safety programs

  • Experience with service standards and customer satisfaction

  • Experience with human resources standards for managing and developing a thriving team

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.

Key Duties

  • Establishes a safe work environment

  • Assumes General Manager’s (GM) responsibilities and authority in his/her absence

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 83835

Category Food Service

Relocation Type Yes - According to Grade

Employment Status Full-Time

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