Sodexo Operations LLC Retail Manager 3 - Located in Aurora, IL in Miami, Florida

Unit Description

Relocation Assistance Available!

Sodexo's Universities segment is seeking an experienced Retail Food Service Manager 3 to support our high volume retail dining operation at Aurora University located in Aurora, IL , 40 miles west of Chicago.

Dining operations at this $2.6MIL MV account include residential dining, retail operations, concessions and catering. Retail Manager will manage a total of 4 retail outlets on the Aurora University Campus. Jazzman's Coffee shop, LaCarte, The Spot & Orchard Center. Knowledge of Retail programs is a benefit. Reporting to the GM, this position will oversee up to 40 Sodexo associates and 4 supervisors.

We are looking for candidates who will manage:

  • and inspire a large frontline staff of up to 40 associates, including students and 4 supervisors;

  • financials and cost controls;

  • department HACCP and safety programs for regulatory compliance;

  • scheduling, training and mentoring;

  • daily operation standards.

The ideal candidate will have the following:

  • Strong leadership and positive communication skills

  • 3+ years experience in a food service management position

  • Proven to be strong in client relationship building

  • Successful and engaging customer service skills

  • a desire to grow their career, preferred

Check out Aurora University:

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.

Key Duties

  • Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

  • Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

  • Manages cash handling protocols & control procedures according to Sodexo policies.

  • Maintains client satisfaction for food quality & customer service.

  • Accountable for the execution of service quality by maintaining the highest level of delivery.

  • Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 75588

Category Food Service

Relocation Type Yes - According to Grade

Employment Status Full-Time