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Sodexo Inc. Environmental Services / Custodial Operations Manager 2 in MANKATO, Minnesota

Unit Description

Sodexo is in search of an experienced healthcare Environmental Services Custodial Operations Manager 2

out of Immanuel Hospital to support the region in Mankato, MN. This is a multi-unit role, responsible for Day Shift operations at Immanuel Hospital (Mayo Clinic Mankato), and all facets of operations at Springfield and St. James Mayo Hospitals. This role will also be responsible for training leaders and staff across the region. The successful candidate will need to be flexible to support other shifts and weekends depending on the needs of the business. Responsible for several locations including:

Mayo Mankato Hospital - 290,000 sq ft

Mayo St James Hospital- 60,000 sq ft

Mayo Springfield Hospital - 76,000 sq ft

Our healthcare environmental services teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions and clean, sterile environments. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow through with action items that impact both client and patient satisfaction. Preferred experienced in healthcare operations with 3-5 years of experience is ideal.

Are you the experienced Environmental Services/Housekeeping Manager we’re seeking?

We are looking for a candidate who:

  • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;

  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

  • has experience effectively managing projects within agreed upon timelines;

  • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

  • is proficient with computers and other technology

Key Responsibilities:

  • Responsible for driving client and patient satisfaction scores

  • Provides a clean and safe environment for patients, visitors and staff

  • Works with the Environment of Care Committee and Infection Prevention Director

  • Effectively manages the Unit Operating System

  • Supports a diverse and inclusive workforce


Sodexo offers you a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.

Apply today!

Position Summary

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties

-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 82506

Category Environmental Services / Custodial

Relocation Type No

Employment Status Full-Time