Sodexo Operations LLC General Manager 3 - Environmental Services / Custodial in LAKE SAINT LOUIS, Missouri

Unit Description

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Sodexo Healthcare is hiring a General Manager 3 Environmental Services for SSM Health St. Joseph Hospital-Lake Saint Louis . This 200 bed hospital is a state-designated Level III Trauma Center and part of the SSM Health system, a multi-institutional not-for-profit health system serving the comprehensive health needs of communities across the Midwest.

This General Manager will direct and develop a team of up to 45 Environmental Services hourly employees and 2 Sodexo Managers. Overall, the General Manager will motivate staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role.

Our ideal candidate will have prior operational responsibility for an Environmental Services department with direct Manager reports and front-line staff. Exceptional communication, unit financial, interpersonal and technical skills are necessary. Prior experience with Sodexo programs including Web UFS, CARES, ENGAGE and Gold Checks is desired. The ability to support and build relationships with clients, employees and the local community is a must.


Sodexo offers you a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.

Do you have the drive and determination to take this account to the world class level?

If so, then we would love to hear from you!

Position Summary

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.

Key Duties

  • Establishes safe work environment for clients/ customers/staff.

  • Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement

  • Fully implement and adhere to the Sodexo Clients for Life process

  • Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.

  • Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.

  • Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements

  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

  • Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.

  • Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions

  • Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership

  • Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 70293

Category Environmental Services / Custodial

Relocation Type No

Employment Status Full-Time