Sodexo Inc. Audio Visual Services Operations Manager in HERNDON, Virginia

Unit Description

Sodexo Corporate Services North America is seeking an Audio Visual and Technical Services professional to Direct and oversee all levels of audiovisual and technology service and support for a large multi-site full-service Conference Center client.

The responsibilities for the role include the successful operation of all audiovisual systems including video and audio telecommunications and webcasts; oversight of the planning, set up and testing prior to meetings and events. As the dept. lead, you will ensure the highest levels of customer service are provided during the execution of events, manage the maintenance of all audiovisual systems, including system troubleshooting, problem solving and interfacing with support technology and will be responsible for technical staff, both Sodexo and contracted staff.

In the director role of the Audio Visual and Technical Services Department, you will:

Be the Lead technology expert for all Audio Visual and computer integrated systems

Purchase/recommend for purchase, maintain and train on proper use of A/V and computer equipment

Oversee the use and integration of systems as required

Position Summary

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties

  • Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

  • Assists in the development of new business service(s) for the client and implements the service program(s).

  • Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

  • Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Promotes and supports workplace diversity and inclusion initiatives.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 5 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 77044

Category General Management

Relocation Type No

Employment Status Full-Time