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Sodexo Inc. Patient Services Manager 2 in GREENSBORO, North Carolina

Unit Description

At Sodexo we believe that Quality of Daily Life contributes to the progress of individuals and the performance of organizations. Sodexo designs, manages and delivers comprehensive service solutions to create an outstanding experience for the people we serve. We have TWO exceptional career opportunities for Patient Services Manager 2 to join our team at Moses Cone Memorial Hospital in Greensboro, NC .

The Moses H. Cone Memorial Hospital, also known as Moses Cone Hospital, is a 617-bed tertiary care facility located in Greensboro, North Carolina. The hospital opened in 1953 on North Elm Street as a 310-bed community hospital. Moses Cone Hospital is the central facility of Cone Health, a network of medical care facilities serving Guilford County, North Carolina and surrounding areas. As of 2019, its president is Preston Hammock.Cone has an emergency department recognized as a Level II trauma center, which as of 2005–2007, served approximately 65,000 arrivals per year

The successful candidates will:

  • evaluate and develop service levels for the overall Patient Services Program targetedto exceed patient and customer satisfaction;

  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;

  • perform tray assessments to ensure food quality and presentation and tray accuracy;

  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or

  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;

  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

  • knowledgeof nutrition and specialized diets;

  • experience with oversight of diet offices; and/or

  • strong management skills, preferably in health care.

Learn more about

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States..

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

  • Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NC-GREENSBORO

System ID 87603

Category Food Service

Relocation Type No

Employment Status Full-Time

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