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Sodexo Manager 1, Regional Operations Support in GREENSBORO, North Carolina

Unit Description

Use your best in class housekeeping/custodial management skills to make a real impact on patient healing.

Sodexo is seeking an Environmental Service Operations Manager for a Resource role at Moses Cone Memorial Hospital in Greensboro, NC. This position will last for up to18 months. While in this full time support role, you are encouraged to apply to permanent positions at any Sodexo location. Selected candidate must be able to travel as needed. If traveling outside of your local geography the selected candidate may work 10 days on and 4 days off.

As Cone Health’s flagship, The Moses H. Cone Memorial Hospital is the largest and most comprehensive medical center within our five-county region. A leader in compassionate, quality care, our easily accessible 63-acre campus includes a 705 bed teaching hospital and referral center. This position with oversee Environmental Services mid-afternoon/ evening shifts supporting a team of 25 and will report into the General Manager. Benefits Offered!

We are looking for a candidate who: strong leadership skills who:

  • has the ability to work independently

  • has experience with frontline hourly staff

  • provides a clean and safe environment for patients, visitors, and staff

  • conducting formal rounds with key hospital customers

  • Responsible for driving client and patient satisfaction scores

  • Supports a diverse and inclusive workforce

Is this opportunity right for you? We are looking for candidates who:

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;

  • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;

  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;

  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

  • have experience effectively managing projects within agreed upon timelines;

  • are results and safety driven;

  • have in-depth knowledge of housekeeping systems and procedures;

  • have experience with vendor and contract management, as well as union and contract negotiations;

  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

  • have 3 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;

  • can multi-task and set priorities;

  • are proficient with computers and other technology

Learn more about

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States..

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

Executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are: Predictable, Reliable, and Repeatable.

Primary Responsibilities:

Client / Customer Service - 10%

-Provide effective communication for client and customers to ensure excellent customer service.

-Effectively partners with client and Sodexo employees to drive successful outcomes.

-Complies with all client policies and procedures.

-Owns and drives operational excellence outcomes of Sodexo and client.

-Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

-Creates a continuous quality improvement culture that drives operational efficiencies.

-Utilizes all operational processes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 10%

-Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

-Follows best practices in decision making to determine best solutions for the business.

-Effective risk management by ensuring consistent regulatory and legal compliance.

-Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.

-Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety - 10%

-Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

-Behaviors include:

Working as a team for safety

Communicating Effectively for Safety

Managing Safety Risks

Optimizing Human and Environmental Factors

Recognizing, respond and reporting incidents

Adherence to all operational safety practices and protocols

Drives a safety culture throughout the team

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


System ID 590563

Relocation Type No

Employment Status Full-Time