Sodexo Inc. Food Operations Manager 2 in FLAGSTAFF, Arizona

Unit Description

Sodexo is seeking an experienced Food Service Operations Manager 2 at Northern Arizona University - a large state university with 22,000 students, in beautiful Flagstaff, AZ. This position will oversee the Resident Dining Operations at the Hot Spot - with 10,000 students on resident meal plans. The Hot Spot is one of two all you care to eat facilities at NAU, and was one of the first Resident Dining Halls to be modeled on the Sodexo Restaurant Collection brand. The Hot Spot includes a number of platforms including the Flying Star Diner, Bella Tratorria, Wild Mushroom, Magellan's, 360 grill, Simple Servings and a Fresh Baked specialty dessert platform and also has the campus central bakery. We are open 7 days per week with continuous service throughout the day. Meal counts typically run approximately 5,000 meals a day - in excess of 22,000 each week. The Hot Spot kitchen, in addition to providing meals for the dining hall supports a number of retail concepts located around campus. It is a fast paced, team oriented environment. This Operations Manager will also supervise the Central Bakery, Cold Prep and Catering Production as well as Concessions. There are a large number of special events in the dining hall.

The Hot Spot is a key driver to the financial success of the Unit. The ability to finesse a menu and engineer a labor schedule is essential. Other key competencies of an ideal candidate include:

  • Be well versed in food service – including providing excellent customer service in a very fast paced, high volume restaurant environment. Prior Sodexo Campus Resident dining upper management experience desired .

  • Have fundamental Culinary knowledge, food quality and presentation - and ability to utilize proprietary systems for ordering/inventory, costing, financials.

  • Have strong employee engagement – developing, mentoring, training as well as scheduling hourly and student employees.

  • Experience with Catering and Conference operations.

  • Enjoy becoming involved in the campus community, have strengths in relationships with clients, customers, and employees. This manager will be actively involved with the Student Board of Directors.

Why Sodexo at NAU?

NAU is recognized nationally for innovation - want to be part of a creative team with a solid reputation in the market? APPLY TODAY

Relocation Assistance available!

Sodexo Campus Services - committed to enhancing the learning environment on campus through world-class food and facilities services and we welcome you to join our team with this career opportunity. NAU is 2 hours from Phoenix, 1 hour from the Grand Canyon and 4 hours from Las Vegas, NV.

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.

Key Duties

  • Establishes a safe work environment

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 77093

Category Food Service

Relocation Type Yes - According to Grade

Employment Status Full-Time