Sodexo Operations LLC General Manager 3 - Food in FAIRFAX, Virginia

Unit Description

Sodexo Universities Sports & Leisure is seeking an experienced General Manager 3 for The EagleBank Arena (formerly the Patriot Center) on the campus of George Mason University in Fairfax, VA ! The General Manager will have full responsibility for concessions operations for George Mason Athletics and a variety of concerts, shows and other events, as well as some limited catering responsibilities. The GM will also have responsibility for client relations, P&L, HACCP/sanitation and cost controls. Customer service and client relations/satisfaction are top priorities. Requires strong management and financial skills and overall concessions management experience at large venues.

Ideal candidate will possess the following competencies:

  • Previous Sports & Leisure concessions management experience with a large college/university;

  • Ability to develop/foster strong client relationships;

  • Innovation and ability to implement change and growth initiatives;

  • Strong financial skills and overall food service management experience at large venues;

  • Demonstrated ability to provide leadership strength/depth to a diverse management and hourly staff team;

  • Extensive fiscal management experience, including developing and managing budgets within company/client targets, fiscal analysis, utilization of data to make effective business decisions, and proven ability to deliver on growth strategies;

  • Strong guest/customer focus, with demonstrated success in developing a team that is customer oriented;

  • Highly developed organizational skills, including ability to manage multiple and often conflicting priorities, meet deadlines and proactively address account needs.


Position Summary

Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to a one client account

Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day to day operations.

Key Duties

  • Provides team leadership & training

  • Controls unit financials

  • Directs daily food operations for quality & safety standards

  • Supervises day to day activities

  • Delegates authority

  • Assigns & prioritizes activities

  • Monitors operating standards

  • Establishes a safe work environment

  • Support workplace inclusion activities

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree

Basic Management Experience - 3 years

Basic Functional Experience - 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 74154

Category Food Service

Relocation Type Yes - According to Grade

Employment Status Full-Time