Sodexo Operations LLC Lab Concierge in COLLEGEVILLE, Pennsylvania

Unit Description

Upper Providence

New R/D Facility

30 miles from Philadelphia

Hands-on laboratory experience and at least one-year experience in managing others in a lab environment

  • Strong background in GxP, regulations, standards and policies applicable to pharmaceutical environment

  • Training in quality, health and safety, compliance and lab audits

  • Demonstrates understanding of impact on tasks being performed by Scientists and their work

All employees are required to, and are responsible for adhering to Quality, Compliance and Environmental, Health and Safety (EHS) regulations and Client or Sodexo procedures applicable to their role. Training will be provided to ensure that the procedures are understood and responsibilities are defined. Quality and Compliance non-conformances and potential quality and compliance risks to all regulations must be reported immediately to your line manager and the Sodexo Compliance team. Environmental, Health and Safety non-conformances and potential environmental, health and safety risks must be reported immediately to your line manager and Sodexo EHS.

Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 75789

Category Administrative

Relocation Type No

Employment Status Full-Time