Sodexo Inc. Food Operations Manager 2 in BRONX, New York

Unit Description

Sodexo is looking for a Food Operations Manager 2 in Bronx, NY

Join Sodexo Serving Health and Hospitals at Jacobi Medical Center in the Bronx, NY. Jacobi Medical Center is a 475 bed hospital that provides health care for some 1.2 million Bronx and New York City area residents. It is one of the 11 acute care hospitals of and a partner in the North Bronx Healthcare Network with the . As one of the largest medical facilities of NYC, Jacobi houses the Bronx's only burn unit and Level I trauma center . The hospital also houses a Level III neonatal intensive care unit and Station 20 (formerly NYC*EMS Station 23). Jacobi had over 320,000 clinical visits and over 100,000 visits in 2016. Jacobi also houses the only Snakebite Treatment Center in the tri-state area.

Under direction of the General Manager, this position oversees daily operations for a facility that is open 24/7 365 days a year serving approximately 1200 meals a day throughout 3 meal periods. Services contract compliance is critical with safety and customer service a high priority as extensive audits and surveys are conducted at each unit on a regular basis.

Operations Manager will support all GM task and responsibilities. The Operations Manager is responsible for labor management, new hire process, and payroll.

Operations Manager Responsibilities include:

  • Strong knowledge of cash controls, labor cost

  • Integrate fully within our client's organization becoming a trusted advisor with a customer service and employee focus.

  • Works to achieve company and client financial targets and goals.

  • Works to achieve high quality satisfaction scores.

  • Ensures compliance to food safety, sanitation, and overall workplace safety standards.

  • Meets (or exceeding) Sodexo standards of operations.

  • Creates a positive environment and successfully motivates and manages team.

The ideal candidate will have a work history demonstrating strong leadership skills, previous supervisory experience and the ability to be a hands-on leader. Ideally candidates will have worked in a fast paced environment. Candidates should also have the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service. The ideal candidate must be compassionate and relationship oriented and exhibit flexibility to take on additional responsibilities as needed. Candidate must be knowledgeable in compliance with food safety, sanitation and overall workplace safety standards. Candidates should have strong financial acumen and strong attention to company policy, standards, and regulations. Candidates must be outgoing and able to interact with the client, customers as well as staff.

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.

Key Duties

  • Establishes a safe work environment

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 76794

Category Food Service

Relocation Type No

Employment Status Full-Time