Sodexo Operations LLC Catering Manager 2 in BRENTWOOD, Tennessee

Unit Description

Sodexo , Corporate Services is hiring a Catering Manager for a corporate headquarters location with upscale catering events located in Brentwood, Tennessee. The ideal candidate will have excellent client and customer service skills, be able to multi-task, lead by example, and direct employees in a fast paced environment. Applicants should be detail-oriented and committed to the highest level of customer service.

Typical Schedule

Predominantly Monday to Friday

If you have the following skills set, we would love to hear from you:

Catering managers are responsible for planning, administering and supervising catering operations.

Catering managers run the day-to-day catering operations. The most important part of our job is achieving and maintaining high standards of customer satisfaction.

  • Plan menus and interact with chef to ensure the client needs are met

  • Ensure health and safety regulations are strictly observed

  • Oversee food preparation, transportation and set-up activities to ensure successful event

  • Monitor the product quality

  • Maintain stock levels and order new supplies as required

  • Interact with customers if involved with front of house work

  • Respond to customer inquiries in accurate and timely manner

  • Coordinate and manage catering operations to assure quality services

  • Communicate daily with the management team, plan work schedules and check client requirements

  • Must be able to multi task with multiple events

  • Deal with customer complaints and comments

  • Ensure all events run smoothly from beginning to end

  • Take responsibility for each event and the assigned staff members

  • Supervise the housemen to ensure that all setups are according to the customers need

  • Lead by example and maintain service standards

  • Troubleshoot day-to-day problems and address them as they arise

Position Summary

Oversight of catering activities for a small to mid-size location/unit with $500k-$1M in managed catering volume. Medium complexity with a high degree of hands on involvement in catering events. Strong client interaction.

Key Duties

  • Oversight of Sodexo resources, recipes, systems and use of catering programs to direct daily catering events including; food production, inventory, product deliveries, invoices, and procurement operations.

  • Oversight of the sales process for catering and/or conference service events. Works with client and customers to design events.

  • Ensures employees have appropriate equipment, supplies and resources to perform their job, and meet goals, cost controls and deadlines as assigned.

  • Establishes and maintains a safe work environment including both food and physical safety in order to comply with all regulatory and Sodexo standards in various environments. Drives the Zero Harm mindset.

  • Complies with budget requirements by controlling costs (i.e. labor, inventory, equipment, materials) and making adjustments when necessary

  • Supervises employees by delegating, assigning and prioritizing activities, and monitoring operating standards

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED

Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 72763

Category Food Service

Relocation Type No

Employment Status Full-Time