Sodexo Inc. Retail Operations Manager in BOSTON, Massachusetts

Unit Description

Sodexo is seeking a Retail Brand Operations Manager of Starbucks and Red Mango for Children's Hospital of Boston, a Pediatric Specialty Hospital located in the heart of the Boston Massachusetts medical district. Easy access to public transportation and parking is available on-site. Managed Volume for Starbucks and Red Mango combined is $2M. Candidate is expected to have strong operational skills to support our highly visible and visited brands, have an eye for attention to detail, be energetic and driven for this fast paced environment. The candidate will be supporting other areas of Retail as required. Great opportunity to be a part of a growing team in a metro area at a high profile account!

Daily responsibilities include:

  • Overseeing day to day operations at Starbucks and Red Mango while managing a team of 15 direct reports

  • Directs daily operations to ensure employees have appropriate equipment, inventory and resources, ensures brand standards and regulatory requirements are met

  • Implements and fully utilizes all brand required tools and programs

If you are an experienced, energetic and enthusiastic Retail Manger, this could be an opportunity to grow your career with Sodexo.

For the fifth consecutive year, Boston Children’s Hospital (Boston Children’s) has been ranked as the #1 pediatric hospital in the United States by U.S. News & World Report . Families from across the United States and around the world, seek out sub-specialty care at Boston Children’s for conditions that are often life-threatening and cannot be managed elsewhere. Boston Children’s takes pride in the exceptional faculty and staff it is able to retain and recruit and boasts hundreds of sub-specialty clinical services. Boston Children’s has trained countless residents and fellows and other healthcare professionals that often become the leaders in their respective fields. Similarly, Boston Children’s takes pride in its leadership role of defining innovations in the pediatric healthcare support services industry.

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.

Key Duties

-Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

-Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

-Manages cash handling protocols & control procedures according to Sodexo policies.

-Maintains client satisfaction for food quality & customer service.

-Accountable for the execution of service quality by maintaining the highest level of delivery.

-Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 3 years

Basic Functional Experience - 3 years of experience in retail operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 77854

Category Food Service

Relocation Type No

Employment Status Full-Time