Sodexo Operations LLC General Manager 1 - Multi-Service in BEACHWOOD, Ohio

Unit Description

Sodexo is seeking an experienced Multi-Service Gener al Manager 1 at University Hospitals, Ahuja Medical Center in Medina, Ohio . University Hospitals Ahuja Medical Center physicians utilize the latest advancements in medical technology to deliver expert patient care with a compassionate approach. At our innovative facility designed to enhance comfort and promote healing, we offer a variety of clinical services that focus on meeting the unique needs of each patient.

In this Sr. Management role, you will direct and participate in all daily operations for both Environmental Services/Housekeeping and Patient Transport services. This position will oversee a team of approximately 52 employees in both departments. Seeking candidates that have a passion for driving and improving the patient experience.

Our ideal candidate will have prior experience leading union employees in both Environmental Services/Housekeeping and Food/Nutrition services. Seeking strong leadership skills and demonstrated knowledge in the following areas:

  • Strategic thinker to connect best practice solutions to pro-actively serve client challenges

  • Ability to drive and execute processes

  • Strong financial acumen

  • Ability to support and build relationships with clients, employees and the local community

  • Keen awareness of employee performance management and development

  • Strong interpersonal communication skills and ability to interact successfully from front-line to C-suite

  • Prior Sodexo experience is a plus

Position Summary

Functions as the leader for multiple core services, in a single account and/or multiple locations within the same contract. Single point of contact and/or client liaison in support of business that in total is $5 million or less in managed volume.

Key Duties

  • Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

  • Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

  • Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

  • Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

  • Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

  • Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 71209

Category General Management

Relocation Type No

Employment Status Full-Time