Sodexo Operations LLC Retail Manager 2 in WORCESTER, Massachusetts

Unit Description

Sodexo is seeking a Retail Manager 2 to support accounts in Healthcare Northeast.

In this customer focused role, you will be responsible for cash handling and implementing retail standards to enhance the retail operations to help improve customer satisfaction. #LI

Responsibilities include:

  • Maintain food safety program

  • Order/inventory and manage point of sale systems.

  • Exceptional customer service skills

  • Proven ability to lead and develop teams, and experience

  • Marketing and managing retail food concepts. #LI

The successful candidate will lead a team of 8 Sodexo hourly employees at our coffee shops located on campus, and supervisor the main cafe in absence of cafe managers. This manager will place orders for the kiosk, hire and on-board front-line staff, and assist in managing the daily operations. The client is highly visual in the retail environment, and would like to see a high visibility manager on the shop floor during peak business times.

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Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.

Key Duties

  • Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

  • Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

  • Manages cash handling protocols & control procedures according to Sodexo policies.

  • Maintains client satisfaction for food quality & customer service.

  • Accountable for the execution of service quality by maintaining the highest level of delivery.

  • Supervises day-to-day work activities of food service workers.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED or Equivalent

Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-MA-WORCESTER

System ID 67215

Relocation No

Category Food Service

Type Full-Time