Sodexo Operations LLC Food Operations Manager 2 in SENECA, South Carolina

Unit Description

Sodexo is seeking an experienced Food Operations Manager 2 to provide oversight to our food and nutrition department at Lila Doyle Nursing Care , a 120-bed long term care facility and hospice home located in Seneca , SC . The Operations Manager will be responsible for the day to day oversight of patient food service and catering , and the operational effectiveness within each area . The selected candidate will also have financial responsibilities.

Additional Responsibilities:

  • Responsible for identifying process improvement initiatives and overseeing the implementation.

  • Ensures that employees demonstrate an active customer hospitality orientation toward both clients and customers.

  • Integrate fully within our client’s organization by becoming a trusted adviser with a customer service focus.

  • Responsible for driving patient satisfaction results by regularly analyzes patient satisfaction data and implements a plan of action in these areas to achieve optimal unit performance.

  • Ensures compliance to food safety, sanitation, and overall workplace safety standards.

  • Must meet (or exceed) Sodexo standards of operations.

  • Creates a positive environment and successfully motivates and manages team.

Ideal Qualifications:

  • Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, Enthusiasm and Service)

  • Proven ability to develop and grow strong relationships with key facility leaders

  • Drive Employee Engagement & Shared Governance

  • Have a proven track record of improving Patient, Employee and Customer Satisfaction

  • Have extensive experience with Sodexo Food & Physical Safety standards

  • Exhibits “Drive & Dependability”.

  • Deliver superior results by directing and motivating a team of managers and employees to complete assigned responsibilities while delivering exceptional customer service

At Sodexo Health Care, Patients are the heart of everything we do and we strive to make working for our company a great experience. We offer a wide array of employee benefits aimed at improving the quality of life for all our employees. Take a sneak peek at how Sodexo can contribute to your well-being:

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.

Key Duties

  • Establishes a safe work environment

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 65336

Location US-SC-SENECA

Relocation No

Category Food Service

Type Full-Time