Sodexo Operations LLC Retail Manager 2 in SEATTLE, Washington

Unit Description

Sodexo Leisure is seeking an experienced, highly motivated and driven Retail Manager 2 to join our dynamic team at the Seattle Aquarium in Seattle, WA . The Seattle Aquarium is the ninth largest aquarium in the U.S. by attendance and among the top five paid visitor attractions in the Puget Sound region. The best qualified candidate will have a passion for excellent customer service, guiding our team to constantly strive for excellence.

Are you the experienced food service manager we’re seeking?

Key Responsibilities:

  • Overseeing Front of House retail / food service operations

  • Opening and closing the operations

  • Assist with Internal catering operations

You are/have:

  • Successful customer service skills

  • Strong management experience

  • Experience hiring, training and managing hourly employees

  • Strong leadership and communication skills

  • High-profile and high-volume retail and catering experience

  • Knowledge of proper cash handling procedures

  • Flexible schedule that will include weekends & some evenings

  • Real passion for delivering superb guest service, food quality, safety, and providing a positive and professional work environment.

Is this opportunity right for you?

At Sodexo, you will find the ingredients for a great career in food service management specializing in Retail Management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Sodexo's Sports and Leisure division specializes in the customer service delivering outstanding food and FM service. Learn more about the exciting venues managed by Sodexo Leisure:

www. at http://www.seattleaquarium.org/%E2%80%8E seattleaquarium at http://www.seattleaquarium.org/%E2%80%8E .org/ at http://www.seattleaquarium.org/%E2%80%8E ‎

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.

Key Duties

  • Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

  • Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

  • Manages cash handling protocols & control procedures according to Sodexo policies.

  • Maintains client satisfaction for food quality & customer service.

  • Accountable for the execution of service quality by maintaining the highest level of delivery.

  • Supervises day-to-day work activities of food service workers.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED or Equivalent

Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 64880

Location US-WA-SEATTLE

Relocation No

Category Food Service

Type Full-Time