Sodexo Operations LLC Food Service Manager 2 in REDLANDS, California

Unit Description

Sodexo is seeking a Food Service Manager 2 for Plymouth Village. Plymouth Village, located in Redlands, Ca., is a beautiful retirement community offering high-end dining programs in all levels of living.

This location has over 200 residents, on 37 acres, and provides meals at four dining rooms. This position is for the main dining room feeding over 110 Independent Living residents. Buffet style lunch and fully served restaurant style dinner.

Job responsibilities Include:

  • Oversees all of the food service operations for the front of the house, including 1 main dining room, and additional retail outlets, with specific focus on food and service quality.

  • Leads and directs around 25-30 employees in the main dining areas for all levels of care.

  • Oversees all front of the house hiring, training, coaching, and mentors employees for day to day operations.

  • Maintains standards for superior client and resident relationships.

  • Oversees catering events, including meetings with clients, menu development and billing.

  • Completes inventory and ordering for the front of the house service needs.

  • Maintains the Sodexo point of sales system, including programing and reporting.

  • Develops and maintains strong client relationships through delivering a high level of customer service and meeting client expectations.

  • Works to achieve company and client financial targets and goals for the operations.

  • Creates a positive and supportive work environment.

  • Ensures compliance to food safety, sanitation, and overall workplace safety standards at all levels.

  • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.

  • Provides management assistance in other areas of the food service operation as needed to support the unit.

This position will work collaboratively with the Sodexo management team to ensure the highest level of client satisfaction through exceptional execution and delivery of service at the account.

If you have the following skillsets, then we would like to hear from you about this job!

  • Fine dining experience in a restaurant or hotel is a plus for this outstanding account.

  • Strong HR skills to lead and direct staff of 30 employees.

  • Passion for leadership, training and mentoring.

  • Ability to multi-task in a fast paced work environment.

  • Excellent computer skills, including knowledge of MS Office, scheduling software, and ability to learn proprietary software.

  • Knowledge of state and federal industry regulations.

  • Ability to work in a collaborative team environment while fostering strong client and customer relationships.

  • Ability to effectively problem solve.

  • Strong financial acumen and experience in detailed financial reporting.

  • Servsafe certified as well as working knowledge of HACCP and experience with Health and Safety audits.

Will manage 25 plus employees. Account has over 2 million in volume.

Residents include: Independent Living, Skilled, Assisted Living and Alzheimer's Residents.

Sodexo is seeking a bi-lingual manager: The ability to speak Spanish would be helpful in managing this workforce.

Position Summary

Responsible for managing multi-functional food service areas in a single unit. May assume General Manager's (GM) responsibilities and authority in his/her absence. Assists in maintenance of cash control and payroll records. Assists in supporting the financial/Human Resources (HR) functions. Maintains customer satisfaction and good public relations.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED

Basic Management Experience - 1 year

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 64832

Location US-CA-REDLANDS

Relocation No

Category Food Service

Type Full-Time