Sodexo Inc. Supervisor - Food in Quincy, Massachusetts

Description/Job Summary

Job Overview:

The Supervisor - Food may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

/General Responsibilities:/

  • Understands and follows all policies and procedures.

  • Assists in ensuring a safe working environment throughout the facility for all employees.

  • Assists in monitoring employee productivity and provides suggestions for increased service or productivity.

  • Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.

  • Responsible for orientation and training of employees.

  • Performs day-to-day assignments in addition to oversight duties.

  • Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

  • Promote in the development of the food service team.

  • Attends all allergy and foodborne illness in-service training.

  • Complies with all Sodexo HACCP policies and procedures.

  • Reports all accidents and injuries in a timely manner.

  • Complies with all company safety and risk management policies and procedures.

  • Participates in regular safety meetings, safety training and hazard assessments.

  • Attends training programs (classroom and virtual) as designated.

  • May perform other duties and responsibilities as assigned.

  • Job Qualifications:*

/Experience/Knowledge:/

High School diploma, GED or equivalent experience.

/Skills/Aptitude:/

  • Must be able to coordinate the routine responsibilities of staff and resources.

  • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

  • Ability to maintain a positive attitude.

  • Ability to communicate with co-workers and other departments with professionalism and respect.

  • Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

  • Ability to provide clear directions and respond accordingly to employees.

  • Ability to use a computer.

  • /License/Qualifications/*

Certifications: None.

General Qualifications:

  • Willingness to be open to learning and growing.

  • Maturity of judgment and behavior.

  • Maintains high standards for work areas and appearance.

  • Maintains a positive attitude.

  • Ability to work a flexible schedule.

  • Must comply with any dress code requirements.

  • Must be able to work nights, weekends and some holidays.

  • Attends work and shows up for scheduled shift on time with satisfactory regularity.

/Physical Requirements:/

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

  • Significant walking or other means of mobility.

  • Ability to work in a standing position for long periods of time (up to 8 hours).

  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

/Working Conditions (may add additional conditions specific to defined work location):/

  • Generally in an indoor setting; however, may supervise outside activities and events.

  • Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.

  • While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

  • The noise level in the work environment is usually moderate to loud.

  • Details*

Ideal candidate will have both culinary skills and excellent customer relations skills, as this position requires direct customer contact with the 2500+ employees who work in this Financial Corporation building and chose to have lunch in the building's on-site restaurants. Ideal candidate is sought to work our open grill - diner style kitchen concept, taking customers orders and interracting with them while preparing and serving classic breakfast and lunch grill standards and specialty products. Candidate will also assist in the preparation and execution of many other dishes and station work as directed by the Chef in this busy high end Food-Court type environment. Candidate should have short order cook type experience as well as customer service experience. We will train qualified candiates in specifics of menu execution.

Additional job responsibilities:

Reports equipment maintenance issues to appropriate personnel. Maintain kitchen and food logs. Disassemble and assemble kitchen equipment. Wash and disinfect kitchen area. Clean stoves, grills, deep fryers, ovens, and steam tables as needed. Set-up and break down work station, tools, equipment and supplies. Use measuring tools to measure ingredients and portion sizes. Use kitchen tools safely and appropriately. Follow proper knife handling procedures. Prepare all potentially hazardous foods at the correct temperature (i.e., HACCP guidelines). Prepare ingredients for cooking. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Test foods to determine if they have been cooked sufficiently. Assist cooks and kitchen staff to prepare food. Wash and peel fresh fruits and vegetables. Monitor and ensure food quality and notify manager if a product does not meet specifications. Prepare various cuts of meat. Operate ovens, stoves, grills, and fryers. Monitor food quantity and control waste. Communicate any assistance needed to the chef.

Develop client rapport and promote partnership value with clients. Follow all company policies and procedures (e.g., safety and security, food safety and handling, personal hygiene). Speak with others using clear and professional language; provide assistance to coworkers, ensuring that they understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Ensure all cleaning and maintenance standards are adhered to.