Sodexo Operations LLC Environmental Services / Custodial Operations Manager 1 in PISCATAWAY, New Jersey

Unit Description

As one of Sodexo’s prestigious international large accounts this is a show place account. We need a strong passionate & polished LEADER with direct key client contact experience.

The position will be responsible for managing Multiple Services of an Integrated Facilities Management (IFM) model including custodial, move services, intergrated pest management, indoor plant maintenance, holiday decorations, GMP cleaning and instrument glass washing.

Sodexo is seeking a Custodial Operations Manager for our client located in Piscataway, NJ.

Is this opportunity right for you?

Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America.

Our Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

Are you the experienced Environmental Services/Housekeeping Manager we’re seeking?

We are looking for a candidate who:

  • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;

  • has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;

  • possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;

  • has 3-5 years previous General Manager/Director level custodial or housekeeping experience in a hospital or healthcare environment;

  • has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

  • has experience effectively managing projects within agreed upon timelines;

  • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

  • is proficient with computers and other technology;

  • has experience with vendor and contract management, as well as union and contract negotiations;

  • has strong financial acumen and budget management experience; and

  • is bi-lingual with proficiency to communicate in the predominant native language of his or her team (preferred).

Key Responsibilities:

  • Responsible for driving client and patient satisfaction scores

  • Provides a clean and safe environment for patients, visitors and staff

  • Works with the Environment of Care Committee and Infection Prevention Director

  • Effectively manages the Unit Operating System

  • Supports a diverse and inclusive workforce

#ESHOT

Position Summary

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.

Key Duties

-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NJ-PISCATAWAY

System ID 67099

Relocation No

Category Environmental Services / Custodial

Type Full-Time