Sodexo Inc. Customer Svc Operator I at St. Anthony Hospital in Oklahoma City, Oklahoma

Description/Job Summary

Job Overview:

The Switchboard Operator can work in any type of location on client premises. This individual, often the initial contact for the facility or department, operates a telephone console or switchboard to route incoming calls to the appropriate party. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

/General Responsibilities:/

  • Understands and follows all policies and procedures.

  • Operates a telephone console or switchboard to route incoming calls to the appropriate party.

  • Receives and relays messages.

  • May operate a paging system.

  • May be asked to log calls and perform follow-up.

  • May supply information to callers and record messages.

  • May perform additional clerical duties.

  • Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

  • Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.

  • Complies with all Sodexo and client HIPAA policies and procedures.

  • Complies with all company safety and risk management policies and procedures.

  • Reports all accidents and injuries in a timely manner.

  • Participates in regular safety meetings, safety training and hazard assessments.

  • Applies all applicable OSHA and related local safety requirements to all assigned work.

  • Performs all work in accordance with established safety procedures.

  • Attend training programs (classroom and virtual) as designated.

  • Perform other duties and responsibilities as assigned.

  • Job Qualifications:*

/Experience/Knowledge:/

High School diploma, GED or equivalent experience.

/Skills/Aptitude:/

  • Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.

  • Ability to maintain a positive attitude.

  • Ability to communicate with co-workers and other departments with professionalism and respect.

  • Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

  • Ability to provide clear directions and respond accordingly to employees.

  • Ability to use all relevant electronic and communication devices.

  • Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

/License/Qualifications/

Certifications: None.

/General Qualifications:/

  • Willingness to be open to learning and growing.

  • Maturity of judgment and behavior.

  • Maintains high standards for work areas and appearance.

  • Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.

  • Ability to work a flexible schedule.

  • Must comply with any dress code requirements.

  • Must be able to work nights, weekends and some holidays.

  • Must have basic phone and computer skills (email, texting, etc.).

  • Good attention to detail.

  • Ability to work well under pressure.

  • Excellent oral, written, organizational and communication skills.

  • Ability to work well alone and in a team.

  • /Physical Requirements:/*

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

  • Significant walking or other means of mobility.

  • Ability to work in a standing position for long periods of time (up to 8 hours).

  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

/Working Conditions (may add additional conditions specific to defined work location):/

  • Generally in an indoor setting; however, may participate in outside activities and events.

  • Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

  • While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

  • The noise level in the work environment is usually moderate to loud.

  • Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.