Sodexo Operations LLC Manager 2, Executive Dining Room in ITHACA, New York

Unit Description

Job #65475 - Sodexo is seeking a Dining Room Manager (II) for Longview, an Ithacare Community in Ithaca , NY . This is a 250 Resident Continuing Care Retirement Community with two levels of care; assisted living, and independent living;residents enjoy restaurant style dining in any level! Located in the Finger Lakesregion of New York State; named for its series of long, thin lakes with a surrounding area marked by high gorges & dramatic waterfalls like Taughannock and Buttermilk Falls.Also in the area are well known vineyards & Cayuga Lake with the nearby city of Ithaca, home to Cornell University.

Position reports to the General Manager and is responsible for front of the house dining venues, working closely with the back of the house team on food quality and standards, food safety and sanitation, employee training, resident relations, and innovative dining services. Position works with employees to continually improve performance and resident satisfaction, managing all dining events with enthusiasm while providing hands-on guidance during resident & client activities for outstanding meal experiences.

Ideal Candidate Skills, Certification:

Some College / Trade School, Servsafe Certified

Front of the house upscale dining and wait staff training experience

Skills to: interview, train, schedule, and develop 15 employees

Computer skills; food & labor management systems

Servsafe Certified and knowledge of HACCP monitors

Ability to prioritize multiple tasks is essential

Exp; retirement community / country club / fine dining is ideal!

Typical schedule; 10:30am-7:30pm with rotating weekends & holidays

Residents are the heart of everything we do and we welcome you to join our team!

Longview, Ithaca , NY

Sodexo Benefits at a glance;

Sodexo - A world leader in Food and Facilities Management Services

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Position Summary

Supervises Executive Dining Room staff and service operations in an Executive Dining Room to ensure an excellent customer experience and client satisfaction. Implements company service and quality standards to achieve the account’s goals while demonstrating the company mission and values. Contributes to account revenue and operating profit contribution through the implementation of services and program that exceed client and customer expectations.

Key Duties

Develops and maintains customer relationships to achieve excellent customer and client satisfaction with Executive Dining Room services, staff, and food quality.

  • operations in an Executive Dining Room.

  • Ensures that employees demonstrate an active customer hospitality and service orientation toward customers and clients and probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate company resource when necessary.

-Ensures employees have appropriate equipment, inventory and resources to perform their jobs to meet goals and deadlines and ensures that dining room is clean, neat, and organized and is fully stocked with all needed items, including silverware, condiments and replenishments of product at all times.

  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards and provides positive and constructive feedback to employees in order to reward, coach, correct and motivate.

  • Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexho safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

  • Ensures the quality of operations, including dishware, linens, food and beverage items, and preparing alcoholic beverages to standards, and complying with all client, company and state Food Safety requirements.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Basic Management Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


System ID 65475

Relocation No

Category Food Service

Type Full-Time