Sodexo Operations LLC Patient Services Manager 1 in HARRISBURG, Pennsylvania

More information about this job

Unit Description

West Shore Hospital is a 102 bed acute care facility that is part of the PinnacleHealth System. Services include EFY, a retail cafeteria and catering. The Patient Services manger will have oversight of EFY from production through bed side service as well as shared responsibilities in Retail and Catering. The Patient Services Manager will have daily responsibilities of nursing and kitchen activities included but no limited to, Patient food program Expressly to You service model and standards, sanitation, food quality & safety.

The ideal candidate will be well organized, able to delegate tasks and follow up with assignments to the staff.

Responsibilities will include

  • Oversight of the Patient Services area, patient food service production, and diet office

  • Ensuring excellence in service quality and delivery schedules

  • Acting as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives.

  • Working with the diet office to review and address any patient menu/meal concern. Daily patient meal rounding

  • Identifying process improvement initiatives and overseeing the implementation.

  • Employee training for compliance, safety, sanitation, customer service and more.

  • Regularly analyzing patient satisfaction data and implementing additional measurements and action plans in these areas to achieve optimal unit performance.

  • Ensuring and driving efforts for Gold Check Standards

  • Creating a positive environment and successfully motivating and managing a team of 60 union hourly associates.

Knowledgeable of diet variations and computer skills a plus.

Hands-on operations experience as an opening and or closing supervisor

Experience supervising in a union environment.

Trainer / Mentor to service staff and Patient Service Managers in kitchen.

Hours are Monday through Friday 9-6 some weekends and holidays.

Position Summary

Provides direction, guidance, and supervision/direction of patient hospitality employees at patient care units. Manages initiatives for job redesign and process improvement, including interdepartmental improvements with nursing staff.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED

Basic Management Experience - 1 year

Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 58107


Relocation No

Category Food Service

Type Full-Time