Sodexo Operations LLC Vice President of Operations - Hospitals in Detroit, Michigan

Unit Description

Lead. Grow. Inspire.

Sodexo's Hospitals Segment is in search of a Vice President to lead strategic and business planning operations spanning the mid-west/ east coast region. Candidates must have easy access to a major airport, and be willing travel 60% to 70%.

The VP will provide leadership and direction for all business aspects the territory including: account operations, growth, and retention, District Manager development and training, and financial growth and accountability. They will place a major focus on client relationship management, business retention, and new business development.

Responsibilities and Duties:

  • Demonstrate the strategic value of Sodexo to regional clients/prospects by bringing targeted solutions from Sodexo’s full portfolio of services

  • Promote a client/customer-centric operating culture that strives to exceed client goals, objectives, requirements and expectations

  • Develop and execute a Regional 3-5 year strategic growth and retention plan

  • Ensure Sodexo’s regional goals and objectives are met or exceeded – this will be achieved by providing the leadership, management and oversight necessary to ensure that the regional area has the proper solutions, products, metrics and talent in place to effectively grow the organization and meet/exceed defined revenue, profitability targets and other KPIs

  • Resolve client problems and concerns with agility and professionalism. Actively listens to client issues and requests, identifies needs and requirements, and quickly leverages resources from across North America to resolve problems and identified needs.

  • Establish organizational protocols and systems to identify client issues, trends, and opportunities and effectively integrate them into regional strategies

  • Reallocate resources across the Region to ensure operational excellence in all accounts

  • Take quick and decisive action on employee issues and performance problems

  • Drive an evolving culture focused on excellence in implementing core services – with strong execution in standards, compliance and accountability

  • Develops and maintains a strong web of influence in client organizations within Region (e.g., CEO, COO, CNO, CFO, Board) to ensure strong retention and identify new business opportunities. Additionally, serve as the primary Sodexo relationship manager for regional accounts, responsible for developing a strategic growth strategy, relationship management plan, and pro forma review.

  • Balance retention efforts at current clients with new business development within the Region

  • Develop, maintain, and leverage Sodexo Cross-Market relationships in Region

  • Responsible for contract renewals, negotiations, and investments

  • Responsible for the Regional communications and marketing plans

  • Responsible for innovation ideation to expand Sodexo’s solutions set for current and prospective clients

  • Working closely with Segment CEO, DMs, Brand, HR, and Finance teams; provide timely, accurate, and complete operational metrics and reporting. Lead the performance management process for the Region that measures and evaluates progress against goals for the organization (Vital Few)

  • As a Change Champion, prepares the Region’s culture to adapt to and embrace ongoing, fundamental changes that will enable the business to grow and prosper

  • Establish visibility and relevance for Sodexo in the regional healthcare industry by preparing presentations to management groups, leadership groups and boards to explain the company’s market position and initiatives

  • Working with Sales and Brand Teams, design and implement Strategic Partnership programs for the Region that create value for clients/prospects.

  • Oversee the overall strategic leadership in proposal development activities, including positioning, strategy development, customer negotiations, contract review, and pricing/costing

  • Leverage Sodexo’s commitment to diversity and inclusion to extend Sodexo’s reach in regional communities

Are you the one?

Our preferred candidate will be an experienced leader with directly relevant experience in one or more technical areas within a Healthcare service portfolio (ES, Food, Facilities Management, etc.). In addition, our selected candidate will be mission-focused, growth oriented, committed to operational excellence, process-minded, and skilled in leading teams in a performance-driven culture.

More specifically, our selected candidate will have:

  • The ability to establish and maintain rapport with clients and prospects and establish long-term relationships necessary for account retention, future sales, and the best interest of the organization.

  • Demonstrated skills in identifying and implementing new business opportunities, including expanding the solution set with existing clients and selling new accounts.

  • Demonstrated leadership abilities - helping people translate vision into practical, actionable, measurable and cost-effective approaches and tactics that make sense for the Region.

  • The ability to manipulate, interpret, analyze, and explain financial information. This includes understanding financial data and accurately interpreting financial statements and reports, and identifying the key factors affecting the financial performance of the Region

Sound like the opportunity you've been waiting for? Apply TODAY! We look forward to hearing from you.

Position Summary

Responsible for leading all activities and teams for a specific activity sector or geographic area in a regional segment. Leading the business to achieve economic and commercial performance and managing talent in scope. Reports to the Regional Segment Head.

-Lead the division team to deliver on our Quality of Life positioning and achieve a safe working environment that meets or exceeds economic and commercial performance targets

-Work with the Regional Segment Head to develop and implement the segment strategy within the division and more widely in the region to deliver sustainable, profitable growth and value for Sodexo clients and our business

-Manage the division Sales team for the region to ensure that the new development and cross-selling development targets are met through solutions selling and development of a robust pipeline

-Manage and develop the division talent in collaboration with HR and segment leadership

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree

Basic Management Experience - 10 years

Basic Functional Experience - 10 years of multi-unit, support, or strategic leadership experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 65296

Location US-IL-Chicago

US-MI-Detroit

US-NC-Raleigh

US-SC-Columbia

Relocation No

Category General Management

Type Full-Time