Sodexo Operations LLC Retail Manager 2 in COOPERSTOWN, New York

Unit Description

Sodexo is looking for a Retail Manager 2 in Cooperstown, NY

Bassett Medical Center is a 180 bed rural teaching hospital located in the picturesque town of Cooperstown, New York located just 3 blocks from the Baseball Hall Of Fame. Bassett is the flagship hospital of the Bassett Healthcare Network which covers 8 counties and 5,000 square miles of farmland and rolling hills. As a teaching hospital there is an extensive amount of internal catering, a main cafeteria with a satellite unit in our clinic building located across the street.

The hospital is also a “Heart Institute” doing open heart surgeries and all related procedures. The hospital culture is centered in “Relationship Based Care” or RBC and focuses on customer service and quality of care. The partnership between Sodexo and the Hospital is very strong and as a result Sodexo also manages the Environmental services department the linen department and the vending operations at all network facilities.

The Retail Manager 2 requires management coverage on some weekends and holidays but the schedule is Monday through Friday 6:00AM - 3:00Pm / 9:00AM-6:00PM / 11:00AM- 8:00PM , There is a strong partnership between Sodexo and the client.

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.

Key Duties

  • Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.

  • Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.

  • Manages cash handling protocols & control procedures according to Sodexo policies.

  • Maintains client satisfaction for food quality & customer service.

  • Accountable for the execution of service quality by maintaining the highest level of delivery.

  • Supervises day-to-day work activities of food service workers.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED or Equivalent

Basic Management Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 65348


Relocation No

Category Food Service

Type Full-Time