Sodexo Operations LLC Scientific Support Coordinator in COLLEGEVILLE, Pennsylvania

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Unit Description

Scientific Support Coordinator

Sodexo is seeking a Scientific Support Coordinator to support science/research activities at a pharmaceutical company enabling smooth facilitation and function of the working environment. The successful candidates will act as the first line of support for infrastructure, engineering, IT and other service requests including equipment maintenance/repair. They will play an important role managing consumables, overseeing lab stocks and ensuring appropriate tracking and safe delivery and storage of goods. Working alongside scientists, they will also help coordinate the working environment including overseeing waste removal, availability of PPE and provision of lab services. In addition they will be involved in a wide range of general and technical lab support activities.

The role would suit someone with a scientific background who enjoys a support role and who is very customer focused. Flexibility and a ‘can do’ attitude are vital attributes as well as having a good knowledge of health and safety, being self motivated and working to deadlines. Good communication skills and ability to manage conflicting priorities are also essential. The following tasks are essential:

  • To provide a general induction/orientation for new staff members

  • To provide coordination of a 5S lean service

  • To be the first line of support for infrastructure, engineering, purchasing, IT and other service requests; reporting of faults and ensuring these are closed out in a timely fashion

  • To act as the first line of support for equipment maintenance/repair; liaison with LIS (Laboratory instrument support)

  • To manage the ordering of consumables from external suppliers via CERPS and internal orders from site stores

  • To coordinate/oversee lab stocks through kanban by liaison with site stores

  • Ensures appropriate tracking and safe delivery and storage of goods

  • To coordinate the working environment including space and availability of PPE

  • To coordinate the removal of waste from labs

  • To carry out regular health & safety inspections

  • To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff

  • To maintain lab documentation as necessary

  • To be trained as a superuser of the client HR system, to support customers with workday requests

  • To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface

  • To adhere to all company & client policies, procedures, site rules and regulations.

  • To comply with all company & client procedures relating to Health & Safety & safe working practices

  • To represent and promote the Company wherever possible

  • To attend training sessions appertaining to the post and ensure this training is documented in personal training file

  • To perform other reasonable duties as deemed necessary

Basic Education or Functional Requirements: A minimum of an Associate's degree in a scientific disipline or a minimun of 5 years hands-on experience in a pharmaceutical lab enviornment. #LI

Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED

Basic Functional Experience - 1 year of customer service experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 58132

Location US - PA - COLLEGEVILLE

Relocation No

Category Administrative

Type Full-Time