Sodexo Operations LLC Scientific Support Coordinator in COLLEGEVILLE, Pennsylvania
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Scientific Support Coordinator
Sodexo is seeking a Scientific Support Coordinator to support science/research activities at a pharmaceutical company enabling smooth facilitation and function of the working environment. The successful candidates will act as the first line of support for infrastructure, engineering, IT and other service requests including equipment maintenance/repair. They will play an important role managing consumables, overseeing lab stocks and ensuring appropriate tracking and safe delivery and storage of goods. Working alongside scientists, they will also help coordinate the working environment including overseeing waste removal, availability of PPE and provision of lab services. In addition they will be involved in a wide range of general and technical lab support activities.
The role would suit someone with a scientific background who enjoys a support role and who is very customer focused. Flexibility and a ‘can do’ attitude are vital attributes as well as having a good knowledge of health and safety, being self motivated and working to deadlines. Good communication skills and ability to manage conflicting priorities are also essential. The following tasks are essential:
To provide a general induction/orientation for new staff members
To provide coordination of a 5S lean service
To be the first line of support for infrastructure, engineering, purchasing, IT and other service requests; reporting of faults and ensuring these are closed out in a timely fashion
To act as the first line of support for equipment maintenance/repair; liaison with LIS (Laboratory instrument support)
To manage the ordering of consumables from external suppliers via CERPS and internal orders from site stores
To coordinate/oversee lab stocks through kanban by liaison with site stores
Ensures appropriate tracking and safe delivery and storage of goods
To coordinate the working environment including space and availability of PPE
To coordinate the removal of waste from labs
To carry out regular health & safety inspections
To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff
To maintain lab documentation as necessary
To be trained as a superuser of the client HR system, to support customers with workday requests
To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface
To adhere to all company & client policies, procedures, site rules and regulations.
To comply with all company & client procedures relating to Health & Safety & safe working practices
To represent and promote the Company wherever possible
To attend training sessions appertaining to the post and ensure this training is documented in personal training file
To perform other reasonable duties as deemed necessary
Basic Education or Functional Requirements: A minimum of an Associate's degree in a scientific disipline or a minimun of 5 years hands-on experience in a pharmaceutical lab enviornment. #LI
Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.
Qualifications & Requirements
Basic Education Requirement - High School Diploma or GED
Basic Functional Experience - 1 year of customer service experience
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
System ID 58132
Location US - PA - COLLEGEVILLE