Sodexo Operations LLC Laboratory Support Coordinator in COLLEGEVILLE, Pennsylvania
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Laboratory Support Coordinator
Sodexo is seeking 5 Laboratory Support Coordinators to support science/research activities at a pharmaceutical company enabling smooth facilitation and function of the working environment. The successful candidates will act as the first line of support for infrastructure, engineering, IT and other service requests including equipment maintenance/repair. They will play an important role managing consumables, overseeing lab stocks and ensuring appropriate tracking and safe delivery and storage of goods. Working alongside scientists, they will also help coordinate the working environment including overseeing waste removal, availability of PPE and provision of lab services. In addition they will be involved in a wide range of general and technical lab support activities.
The role would suit someone with a scientific background who enjoys a support role and who is very customer focused. Flexibility and a ‘can do’ attitude are vital attributes as well as having a good knowledge of health and safety, being self motivated and working to deadlines. Good communication skills and ability to manage conflicting priorities are also essential. The following tasks are essential:
●Provide a general introduction/orientation for new GSK employees within the Smart Lab.
●Provide coordination of a 5S lean service to stations within the Smart Lab, as applicable.
●Be the first line of support for infrastructure and building faults; submitting work orders and reporting of faults and ensuring these are closed out in a timely fashion.
●Be the first line of support for IT and software issues; submitting work orders and reporting of issues and ensuring these are closed out in a timely fashion.
●Be the support interface for equipment maintenance/repair; liaison with LIS; submitting work orders and reporting of issues and ensuring these are closed out in a timely fashion.
●Be the first line of support for Chemical stockroom deliveries and returns; liaison with Chemical Store Chemist.
●Ensure appropriate tracking, safe handling, and delivery of shipments received by laboratory staff, and storage of goods where applicable.
●Coordinate the working environment including space and availability of PPE.
●Collect chemical, hazardous and biological waste to central collection-point within the lab.
●Coordinate the removal of waste from labs.
●Organize lab cleanings as necessary with service provider and scientists.
●Coordinate the supply of lab gases/LN 2 /dry ice; liaison with lab services staff and D&L.
●Carry out all requests and tasks in a helpful and professional manner, build relationships with staff and consistently demonstrate good customer service interface.
●Adhere to all company & client policies, procedures, site rules and regulations.
Basic Education or Functional Requirements: A minimum of an Associate's degree in a scientific disipline or a minimun of 5 years hands-on experience in a pharmaceutical lab enviornment. #LI
Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.
Qualifications & Requirements
Basic Education Requirement - High School Diploma or GED
Basic Functional Experience - 1 year of customer service experience
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
System ID 58032
Location US - PA - COLLEGEVILLE