Sodexo Operations LLC General Manager 3 - Environmental Services / Custodial in CLEVELAND, Ohio

Unit Description

Sodexo is seeking a General Manager 3 Environmental Services / Custodial for UH Parma Medical center is one of 11 community hosptials within the University Health System. Sodexo Environmental Services also over sees the Laundry and Linen Operation at the Hospital. The 2 hospital is about 300 beds.

Is this opportunity right for you?

Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America.

Our Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Previous General Manager or Director experience preferred.

Are you the experienced Environmental Services/Housekeeping Manager we’re seeking?

We are looking for a candidate who:

  • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;

  • has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;

  • possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;

  • has 3-5 years previous General Manager/Director level custodial or housekeeping experience in a hospital or healthcare environment;

  • has experience opening a new facility;

  • has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

  • has experience effectively managing projects within agreed upon timelines;

  • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

  • is proficient with computers and other technology;

  • has experience with vendor and contract management, as well as union and contract negotiations;

  • has strong financial acumen and budget management experience.

Key Responsibilities:

  • Responsible for driving client and patient satisfaction scores

  • Provides a clean and safe environment for patients, visitors and staff

  • Works with the Environment of Care Committee and Infection Prevention Director

  • Effectively manages the Unit Operating System

  • Supports a diverse and inclusive workforce

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Apply Now!

Are you ready to start your Sodexo career? Apply now!

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. .

Position Summary

Directs all housekeeping operations at a single unit. Supervises all cleaning personnel. Responsible for maintaining payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 4 years

Basic Functional Experience - 4 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 64788

Location US-OH-CLEVELAND

Relocation No

Category Environmental Services / Custodial

Type Full-Time