Sodexo Operations LLC General Manager 4 - Environmental Services / Custodial in CHICAGO, Illinois
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Sodexo is seeking a dynamic, General Manager of Custodial/Environmental Services for both EVS and patient transport for healthcare. The hospital covers 550,000 cleanable square feet supporting union staff. Patient Transport supports 20,000 trips per year and oversees a manager and 2 Dispatchers. The successful candidate will need to be a proven leader with experience in a Union environment, managing a team of 130 including both managers and front line employees that can deliver strong business results. Experience in bed tracking and transport systems is a plus; the unit supports TDSS Bed Management and Patient Transport system. Driving high Patient Satisfaction scores, developing people, providing strategic business plans that drive efficiencies and excellent client/customer satisfaction is required. Candidate will require prior General Manager or Director level experience for an Environmental Services healthcare department with direct reports and frontline staff. This director level position includes oversite of managers and a frontline housekeeping team, delivering high quality services at a very dynamic acute care hospital with a focus on driving patient satisfaction.
Exceptional communication, unit financial, interpersonal and technical skills are necessary. This individual must have good knowledge of Sodexo ES housekeeping operating systems including FOSS and CARES, TRAKKAR and SHINE. Must have proven record to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role. Additionally, the ideal candidate for this position will have prior experience in successfully achieving consistent, high levels of customer satisfaction with patients, visitors, staff and multiple key clients. The selected candidate will also need to have the ability to hardwire systems in order to ensure a sustained effort of achieving standards and she/he must be diligent with follow through and visibility within the hospital.
High Visibility. Challenging Opportunities. Rewarding Environment. Apply to this job today and become a GM of EVS. We foster an environment where employees are family, where the work is invigorating and satisfying, and where we share common values and a commitment to your future – your quality of life.
Directs all housekeeping operations at a single unit. Supervises all cleaning personnel. Responsible for maintaining payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree
Basic Management Experience - 4 years
Basic Functional Experience - 4 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
System ID 58056
Location US - IL - CHICAGO
Category Environmental Services / Custodial