Sodexo Operations LLC Patient Services Manager 2 in CHARLOTTE, North Carolina

More information about this job

Unit Description

Job #56520

Sodexo Healthcare is seeking a Patient Services Manager (II) for Carolinas Medical Center (CMC) in Charlotte, North Carolina . This is the 874 bed flagship hospital of Carolinas Healthcare System. This position reports to the General Manager and is responsible for; assisting with the management of 75 employees in the operations of an “ Expressly for You ” meal service program, oversees kitchen organization, interacts daily with patients and nursing with a mission to continuously improve the dining experience and satisfaction.

The ideal candidate skills, experience:

Implement performance improvement and quality assurance programs

Monitor patient tray operations and daily meal rounding

Interact with patients and the nursing staff

Perform tray assessments, training, stocking/inventory of the floors

Perform some HR functions and direct supervision of hourly associates

Excellent leadership and communication skills

Previous experience working in a high volume facility

Additional Job Responsibilities include:

R esponsible for the success of the Patient Services area and patient food production

Ensures the foundational requirements of the “ Expressly for You” are being followed

Responsible to ensure the timely and accurate delivery of meals and snacks to patients

Conducts patient rounding with patients and nurses

Responsible for identifying process improvement initiatives and overseeing the implementation

Ensures employees demonstrate active customer hospitality toward both clients and customers

Integrate within our client’s organization by becoming a trusted adviser with a customer service focus

Responsible for driving patient satisfaction results

Ensures compliance to food safety, sanitation, and overall workplace safety standards

Must meets (or exceed) Sodexo standards of operations

Creates a positive environment and successfully motivates and manages the team

Schedule will vary and include shared weekends & holidays

In addition to offering a great opportunity, this position also provides a competitive salary, great benefits…and so much more!!

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Position Summary

Provides direction, guidance, and supervision/direction of patient hospitality employees at patient care units. Serves as senior and primary representative of patient care activities. Position takes an active role in finance/cost controls of patient meal services. Manages initiatives for job redesign and process improvement, including interdepartmental improvements with nursing staff.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 56520

Location US - NC - CHARLOTTE

Relocation No

Category Food Service

Type Full-Time