Sodexo Operations LLC Patient Services Manager 2 in CHARLESTON, South Carolina
Sodexo Healthcare is seeking individuals that have a strong nutrition and dietary background for a current job opening: Patient Services Manager 2. The selected candidate will join our healthcare Food Service team at Medical University of South Carolina, a 725-bed academic medical facility located in Charleston, SC . MUSC is a blue chip account and a 35 year client for Sodexo. A new Children's and Women's hospital is slated to be completed in 2019 with an additional 200 beds.
As the Patient Service Manager, you will provide over-site to the hospital's Dietary Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance.
Job Responsibilities include:
Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
Accountable for the execution of service quality and ensures customer and client satisfaction.
Regularly attend system Nutrition Steering meetings
Host monthly diet education classes with Nutrition Assistants
Be the onsite expert for the patient dining and ordering systems (At Your Request and Healthtouch)
Ideally, qualified candidates will have the following experience:
Prior experience in leading and directing a patient delivery program is required
Excellent computer skills with experience programing HealthTouch nutrition software.
Strong project management experience.
Strong understanding of regulatory compliance including JACHO, and CMS.
Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients
Ability to manage multiple priorities.
Professional communication skills.
Passion for a high level of customer service.
In addition to offering a great opportunity, this position also provides a competitive salary, great benefits…and so much more!!
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Keywords: Food service; patient; diet; dietary; nutrition
Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
Establishes operating standards, implements quality improvements and communicates them to employees.
Performs audits and prepares reports.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
System ID 66965
Category Food Service