Sodexo Operations LLC Patient Services Manager 2 in CHARLESTON, South Carolina

Unit Description

Sodexo Healthcare is seeking individuals that have a strong nutrition and dietary background for a current job opening: Patient Services Manager 2. The selected candidate will join our healthcare Food Service team at Medical University of South Carolina, a 725-bed academic medical facility located in Charleston, SC . MUSC is a blue chip account and a 35 year client for Sodexo. A new Children's and Women's hospital is slated to be completed in 2019 with an additional 200 beds.

As the Patient Service Manager, you will provide over-site to the hospital's Dietary Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance.

Job Responsibilities include:

  • Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.

  • Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.

  • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.

  • Accountable for the execution of service quality and ensures customer and client satisfaction.

  • Regularly attend system Nutrition Steering meetings

  • Host monthly diet education classes with Nutrition Assistants

  • Be the onsite expert for the patient dining and ordering systems (At Your Request and Healthtouch)

Ideally, qualified candidates will have the following experience:

  • Prior experience in leading and directing a patient delivery program is required

  • Excellent computer skills with experience programing HealthTouch nutrition software.

  • Strong project management experience.

  • Strong understanding of regulatory compliance including JACHO, and CMS.

  • Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients

  • Ability to manage multiple priorities.

  • Professional communication skills.

  • Passion for a high level of customer service.

In addition to offering a great opportunity, this position also provides a competitive salary, great benefits…and so much more!!

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Keywords: Food service; patient; diet; dietary; nutrition

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

  • Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-SC-CHARLESTON

System ID 66965

Relocation No

Category Food Service

Type Full-Time