Sodexo Operations LLC Retail Manager 2 in BOSTON, Massachusetts

Unit Description

Sodexo Universities is seeking an experienced Food Service Retail Manager 2 at Suffolk University Boston! Located in the heart of downtown Boston, steps from the Massachusetts State House and at the center of the city’s public transportation network, Suffolk is a private university with an enrollment of 5,500. There is a resident program with over 1500 students participating in dining plans as well as four retail locations, three containing Starbucks formats. The Retail Manager 2 will have the responsibility for the daily operation of these quick service cafes catering to students, faculty and VIP clientele. In addition, Sodexo provides summer conferences and catering on campus and the Retail Manager 2 may assist, or assume responsibilities at other locations on campus as needed.

The ideal candidate will have:

  • College/University high-volume retail food service management experience ( Starbucks management experience would be a plus! );

  • Strong operational standards, exceptional customer service and ability to lead, engage, train and develop front-line staff;

  • Strong financial acumen;

  • Experience managing multiple food retail outlets and national brand concepts;

  • Innovation and ability to grow revenue and manage cost;

  • Customer driven and strong track record in organizational development;

  • Superior client relations skills;

  • Showcase skills of innovation, initiative, customer service, marketing and merchandising to be able to meet the high expectations of this growing university.

Position Summary

Maintains food quality and customer service in a cash handling retail food operation that includes branded concepts, in-house formats and signature designs. May assume General Manager's (GM) responsibilities and authority in his/her absence. Assists in maintenance of cash control and payroll records. Assists in supporting the financial/Human Resources (HR) functions. Maintains customer satisfaction and good public relations.

Qualifications & Requirements

Basic Education Requirement - High School Diploma or GED

Basic Management Experience - 1 year

Basic Functional Experience - 1 year of work experience in concessions, retail sales, or store operations.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 64152

Location US-MA-BOSTON

Relocation No

Category Food Service

Type Seasonal